“Great job and personnel. Very very happy!”
A.P. from Owings, MD to Edgewater, MD. 5/17/17
December 9, 2016
Scott Michael, AMSA president and CEO, sent a letter to the editor of Newsweek responding to a story about reports of fraud in the moving industry.
“In response to the Dec. 9 article, “Why the Moving Industry Is Filled with Fraudsters and Scam Artists,” millions of Americans move every year and the vast majority of professional moves end with satisfied customers. While there are criminals in every industry, their actions should not be used to unfairly smear the nearly 200,000 Americans—ranging from small family-run businesses to national van lines—who work for the professional moving and storage industry.
This story bears no relation to the wildly inaccurate headline attached to it. Only a couple of victims and a couple of fraudsters or scam artists are referenced, with none of the moves taking place in the past four years. This is hardly evidence of an industry “filled with” this problem.
Let’s look at the facts. According to data from the National Consumer Complaint Database, there were 3,030 complaints nationwide about household goods moves in 2015, while there were 364 complaints about “hostage loads.” These are a tiny fraction of the 800,000 interstate moves estimated to occur annually by the U.S. Census.
It’s important to note that often times these are unlicensed, uninsured criminals who work outside the law—not legitimate moving companies. Scam artists and fraudsters have no place in the industry. The American Moving & Storage Association, as the national representative of the professional moving industry, believes in strong consumer protections and enforcement of the law to bring those criminals to justice.
Still, any time someone has a bad experience with a mover is one time too many. The good news is that consumers have access to several options that can bring them relief:
1. The American Moving & Storage Association offers neutral, third-party arbitration for customers of any of the association’s members for an interstate move at Moving.org.
2. The Federal Motor Carrier Safety Administration (FMCSA) offers assistance for moving fraud complaints at ProtectYourMove.gov.
3. Or, go to MoveRescue.com and call the phone number listed for help.
Although you may move infrequently during your lifetime, it’s important to educate yourself about the process and your options before choosing a mover. After all, you will be trusting your mover with all of your worldly possessions. Find tips and advice to avoid being scammed at www.Moving.org.”
“Excellent job by all!” – R.R. interstate move from La Plata, MD to Glen Allen, VA. 3/21/17.
“They were spectacular!” – M.A. local move in La Plata, MD. 3/25/17.
“Very pleased with the (crew). Very polite…” – P.A. local move from Dunkirk, MD to Prince Frederick, MD. 3/25/17.
So MD Food Bank Cereal Drive Success! On Tuesday Dec. 6, Worldwide Moving Systems joined with Century 21 New Millennium to collect and deliver over 1600 boxes of cereals to the Southern MD Food Bank! We are proud to be part of this charitable contribution to our local community.
Century 21 branches in Lexington Park, Prince Frederick, La Plata, and Waldorf all participated.
“…we want to thank you and everyone involved for a great job. Having never done such a long move, the only information we had to go on came from friends……….and they didn’t have very nice stories. As I said in an earlier email, the only thing that could make us happier would be to see Drew and Dave show-up with our stuff. And, when they rolled in we knew things would be done right. They are extremely courteous and careful while doing their job efficiently.”
K.H. from Upper Marlboro MD to Florida. 10/28/16.
Jessica Ryan May 21, 2020 Moving Industry News & Publications Plan your perfect moveWhen you think about it, peak moving season is “peak” … Learn More >>
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